Policies and Payment

Late

If Body Therapy Services starts an appointment late, we will make it up to you at the end of your session if possible, or will reduce your fee accordingly. However, if you arrive late, your session will end at the originally scheduled time so the client following you will not be penalized.

Cancelation

Body Therapy Services is happy to accommodate schedule changes more than 3 hours prior to your appointment. Cancelations within 3 hours of a scheduled time will incur a 40% charge of the standard posted fee for that appointment. The charge is calulated on the standard posted fee and not on a discounted, reduced or special rate. Whenever possible, we will schedule another client in a last-minute cancellation slot, and in that case you will not be charged.

Clients who have secured appointments using a credit card, the most recent credit card information provided by the client is charged the cancelation fee.

Clients who have secured appointments using a gift certificate, the cancelation fee is applied to the gift certificate. Any remaining credit on the gift certificate is available for the client to use towards any services at Body Therapy Services. Any remaining uncollected cancelation fee is the responsibility of the client to pay.

In the event you owe a cancelation fee, please contact your therapist directly to make arrangements for payment.

No Show

You will be charged for your scheduled time even if you do not appear or if you are more than 15 minutes late and have not contacted Body Therapy Services. If the situation becomes chronic, we will probably want to reevaluate your scheduling and find a better time or another solution. Appointment confirmation calls and email are a courtesy, and in the absence of a call or email, you are still responsible for the appointment.

Clients who have secured appointments using a credit card, the most recent credit card information provided by the client is charged the no-show fee.

Clients who have secured appointments using a gift certificate, the no-show fee is applied to the gift certificate. Any remaining credit on the gift certificate is available for the client to use towards any services at Body Therapy Services. Any remaining uncollected no-show fee is the responsibility of the client to pay.

In the event you owe a no-show fee, please contact your therapist directly to make arrangements for payment.

Payment

Payment is expected in full at the time of your visit.

Cash, check, and Visa and MasterCard credit cards are accepted.

Please make checks payable directly to your Body Therapy Services' therapist.

A $25 fee will be collected for any returned check. After two bounced checks, only cash, or credit cards payments will be accepted.

Body Therapy Services is a member of the ASH Networks Affinity Program and accepts health insurance from participating health and employer plans. Check with your health/employer group to know if you are eligible for reduced rates on massage services. When scheduling please choose a massage service that includes the wording "insurance coverage" to ensure you are scheduled with an accredited therapist. Otherwise, you will be responsible to pay the full-rate for your service.

Gift Certificates

Gift certificates are transferable, non-refundable, and can not be redeemed for cash.

Should you find these practices to be unreasonable, please contact us and let us know your thoughts.

Prices subject to change without notice.

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