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Frequently Asked
Questions (FAQ)
This page contains questions
asked by email and their answers. They are grouped by the
following topics.
BUSINESS
FAQ
Who
is Body Therapy Services?
Body Therapy Services is a
business owned and operated by Lori Robinson. Lori is a
California state licensed esthetician (provides skin care
services) and a nationally
certified
massage therapist who has been providing therapeutic massage and body treatments to office
clients and in the field at sporting events since 2002.
Contact information
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Whom do I call to make an appointment?
Call
Body
Therapy Services (408) 370-1188. A receptionist is
available 7 days a week, except holidays, to take care of
your scheduling needs. You can also schedule your
appointments using our
internet scheduler.
Services are by appointment
only.
Availability
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Do you sell gift certificates? If
so, how can I purchase
one?
Gift certificates are available.
Purchase your
gift certificate on-line. Gift certificates can be
emailed to you, to allow printing and delivery in a card
format, or email the
gift certificate directly to the recipient.
Gift certificates are
transferable, non-refundable, and can not
be redeemed for cash.
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Will you come to my home?
Lori works primarily from her
office at
Body
Therapy Services in Campbell, CA.
She does make
special considerations for clients who are bedridden,
post-operative, or for some medical or physical reason are
non-mobile. In most of these cases, you are advised to obtain a doctor's
consent to receive massage before contacting Lori. You are
also advised to inform the doctor of her training and background
so they can make a more informed determination.
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SKIN CARE FAQ
How do I choose the right skin care treatment to schedule?
You do not need to know which
type of skin care treatment you want. There is a general
guideline, shown below, for
choosing a session duration. You should come prepared to
talk with your esthetician about your skin health goals and
the products you currently use. Your esthetician will work
with you to put together a treatment plan.
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What are the different levels of skin renewal?
Level 1
shows immediate results in a healthier-acting, younger
looking, radiant complexion - with no disruption to your
social schedule.
Level 2 also shows immediate
results, however, best results are generally seen after
about 3 days. This skin renewal process will cause the skin
to lose it's outer dead layer resulting in more dramatic
results for skin changes.
Level 3 achieves skin
rejuvenation after approximately 5 days. During this skin
renewal process your skin will eliminate damaged and
dysfunctional skin cells of the epidermis. This will cause
stimulation and migration of new skin cells throughout the
epidermis resulting in new, fresher, healthier-acting,
younger looking skin.
Not all skin types or skin
conditions can tolerate the higher levels of renewal. Your
esthetician will discuss your options with you.
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How long should I schedule my first appointment for?
If you have not had a facial in
the last 6 months, 90 minutes would be a good length of time
to cover the analysis, perform a deep cleansing, and begin
any treatments we've decided upon to meet your skin care
goals. If you have rosacea or sensitive skin, we would not
want to over stimulate the tissues, and a 60 minutes session
is recommended.
If you have maintained your
skin or have received regular facials, 60 minutes is the
usual session length.
30 minute and 45 minute skin
treatment session are good for follow-up visits when
managing a specific condition.
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How often should I have a skin care treatment?
It really depends on the goals
that you have for your skin health. When maintaining normal
skin, the frequency can be generally once every 1-3 months.
When maintaining oily or dry skin, the frequency is
generally once every 1-2 months. When focusing on managing a
specific skin condition, there are many variables and
sessions could be initially recommended as once every
1-2 weeks. Considering that this is a very generic response
based on my experience, this response does not take into
consideration home care maintenance, diet, or exercise.
Every person is evaluated individually to determine what
their specific needs are.
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Do men get skin care treatments?
Yes. More frequently men are
seeking assistance with their skin maintenance and health
issues. Their sessions are technically somewhat different
because they may have facial hair to consider or razor
bumps/burn issues, and they generally prefer less fuss with
minimal to no product fragrance. However, their needs and
concerns are similar to those of women. Looking healthy is a
lifestyle consideration.
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MASSAGE FAQ
How do I choose which type of massage to schedule
(Swedish , Deep Tissue , or a Sports Massage)?
You do not need to know which
type of massage (Swedish, Deep Tissue, or Sports Massage) is
right for you when scheduling your appointment. You can
simply request a massage and specify the amount of time you
would like for your session.
When you come in for your
appointment, Lori will talk with you before your session
begins and find out your areas of concern or discomfort,
then propose a plan for your session.
It is not uncommon for Lori to
propose a plan that integrates Swedish, Deep Tissue, and
Sports Massage techniques to give you a session that meets
your goals and provides the most benefit for you, unless you
specifically request a single modality.
There are several differences
between these three modalities, but here is a very brief
overview.
|
Modality |
Considerations |
|
|
Swedish Massage |
Focus
on relaxation. Addresses the center of the muscles,
uses long strokes and broad techniques not usually
targeting specific muscles. Pressure is adjusted for
comfort and variation. |
Good
for mental stress/exhaustion or when recovering from
illness. Lasting benefits usually less than the
other two modalities. |
|
Deep Tissue
Massage |
Focuses on altering structure and muscle
restrictions. Uses techniques to target specific
muscles, tendons, and joint restrictions. Good for
acute muscle pain, soreness, or stiffness (not
injury related) and chronic pain, soreness, or
stiffness. |
Less
emphasis on comfort during session. May leave you
sore for a couple of days when initially working to
resolve issues. Clients find this massage very
relaxing after adjusting to the techniques. Provides
an increased degree of relaxation, alleviation of
pain, and lasting benefits. |
|
Sports Massage |
Focuses on flexibility, joint range of motion and
mobilization, and dealing with problem conditions
(possibly injury). Uses stretching and strengthening
techniques. |
Client
actively participates in session. Not considered a
relaxation massage. Techniques not generally painful
unless doing injury work. Lasting benefits. |
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I
like really deep work, can you do that?
What is "deep?" Even in the
massage services industry, you will find varying
definitions.
Sometimes "deep" is used to
mean more pressure. This means you could receive a Swedish
Massage with more pressure, most often applied by the use of
elbows.
Sometimes "deep" work is
used to describe the therapist effecting less superficial muscles or muscles
closest to the bone.
Often the feeling of "deep"
comes from the amount of sensation (discomfort) felt during
a massage. This feeling is fairly easily achieved when
working on specific problem areas using Deep Tissue Massage
(see
definition).
When you feel discomfort in a
massage, it is important that the therapist know the reason
that you find it uncomfortable. He or she has a
responsibility to you to ensure that their technique is
being applied correctly and for the right purpose. This is
important to avoid leaving you hurt.
Clients who prefer "deep work"
have always appreciated the level of sensation provided in
Lori's sessions.
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Definition of Deep Tissue Massage.
Lori's definition of deep
tissue massage is massage that is performed with the
understanding of muscles and their layering, the ability to
work on specific muscles and tendons within these layers, and
the understanding of how muscles work, work together, and
work in opposition of each other, in order to identify and
change patterns.
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My husband could really use a full-body massage, but he
says he is not comfortable with it. How would you address
this?
There are many reasons people
may feel uncomfortable with the idea of massage or massage
by someone who is not close to them. Some may feel that the
massage is not really a therapeutic massage, or they may not
understand how they will benefit from a professional
massage. They may have had massage experiences that have not
meet their expectations and therefore lack trust. They may
also be concerned about arousal issues, or they think they
are required be naked to receive a massage, and so on.
When the massage therapist does
not know the specific reason, a good approach is to have the
reluctant person begin with a half-hour session and work on
one area of the body where clothing removal would be
minimal, for example, the feet. The feet are usually a very
safe place to have touched. If the reluctant person is
squeamish about the feet, the neck and shoulders or arms and
hands would be another suggestion. This will give the person
time to experience the techniques and the environment, learn
how their body responds to massage during a session, and
experience the benefits of receiving a professional massage.
The massage therapist could also take this opportunity to
educate the client about massage, techniques, and if needed,
ethics and practice standards. It usually does not take long
for a reluctant client to feel comfortable with the
experience and environment, and request the therapist to
address other areas of the body, such as the low back or a
full-body massage.
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Massage after surgery?
In general, doctors, with
exceptions, will usually advise patients to wait about eight
weeks before receiving massage. This will allow proper
healing and limit any stress to the affected tissues or
organs. In cases of heart surgery, this waiting period will
usually increase to three or four months, depending on the
patient. If the surgery is minor, the waiting period may
only be a couple of weeks. It is best to know the training
background and experience of your massage therapist, and you
MUST consult with your physician before scheduling your
massage appointment.
Always consult with your
physician BEFORE receiving massage if you are undergoing
medical treatment. This is recommended even if you have been
receiving massage for years or if you want to begin massage
therapy because you think the benefits of massage will help
you in general, help your treatment, or improve your
condition.
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Prenatal Massage
Do you use a special table or pad with hollowed out area
for pregnant women so they can lie face down for the
massage?
It is not recommended for a
woman past the first trimester to lie face down during a
massage. There are special tables and cushions that have a
hole for the belly to fit through, and the massage therapist
must pad the hole correctly so there is no pulling on the
low back from the abdominal weight (hanging of the belly).
The therapist must ensure that there is not too much
pressure pushing back into the spine and/or pushing on
primary the venous flow located along the right side of the
spine. These tables will usually also have cut-outs to
accommodate the larger or more tender breast. Lori does not
offer this configuration; however, she does offer two
different positional configurations that accommodate the
uniqueness of each pregnant woman to obtain the highest
level of comfort during her massage.
The configuration she uses
depends on the issues being addressed during the session,
any medical or comfort consideration, and the pregnancy
stage.
One configuration is lying on
the side. Lori has special cushions that are used and will
provide proper support for all areas of the body. Side-lying
can be used from the beginning of pregnancy up to the ninth
month. During a 60-minute massage, the client is usually
lies on her left side for about 40 minutes, then rolls to
her right side for the last 20 minutes. A full-body massage
can be performed with equal (if required) amounts of
attention to both the left and right sides of the body, even
though more time is spent lying on the left side. There is
less time spent side-lying on the right because of the need
to minimize compression of the right side organs and venous
flow.
The other configuration is the
use of two specially cut foam cushions. One is at a
45-degree angle and is placed to support the upper body. The
second cushion is specially formed to slightly raise the
legs and accommodate a bend at the knees. The client is in a
reclining type position, as in sitting in a recliner chair.
This is the most comfortable for pre-natal clients and can
be used as a massage position up to the day of delivery. A
small cushion is added under the right side to slightly tilt
the baby to the left side to minimize compression of
primary venous flow along the right side of the spine. A
full-body massage is performed using this configuration
while the client remains in the reclining position for the
duration of the massage. The therapist accesses the back by
working with her hands underneath the client.
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How do you describe your massage technique for pregnant
women?
The massage techniques used
depend on the issue that is being addressed. Swedish
massage is a nice relaxing massage with long strokes and
varying pressure that addresses the center of the muscles.
The pressure depends on the situation and circumstances. The
work is performed with an understanding of how the muscles
work together and oppose each other. In addition, the
understanding of muscle layers enables Lori to work within
these specific layers without poking and provide optimal
relaxation. Assisted stretching can provide significant
relief and prepare the body for the delivery process. Lori
may perform passive stretching, where she positions the body
and applies the stretch, using the clients' feedback, of
course. This is usually very relaxing and feels very good to
the client. Lori may perform resistant stretching, where
either she or the client moves the body into position, then
she provides resistance by asking the client to attempt to
move with a minimal amount of effort or by not allowing her
to move them.
The session really depends of
the clients' needs, trimester stage, medical considerations,
and so forth. With Lori's training, including the Oncology
Massage training, she is able to adapt techniques
appropriate for a pre-natal session.
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